A Opening an account with i'moption can be completed entirely online through the official website. The only steps required are “entering your personal information” and “email verification,” and the entire process takes approximately 5 minutes. ■ Account Opening Procedure On the top page, enter the required information under [Create New Account] and click the [Open Account] button. A verification email will be sent to your registered email address, so please check your inbox. Click [Verify] in the email to complete your registration. Once your deposit has been completed, you can begin trading. Please note that identity verification must be completed before you can withdraw your balance or profits. Since the verification process may take some time, we recommend completing it as soon as possible after opening your account.

A At i'moption, each person is limited to one account only (= one account per user). If multiple accounts are discovered, this will be considered a violation of the Terms of Service. Regardless of whether it was intentional or accidental, the accounts will be forcibly terminated. If you accidentally create multiple accounts, please contact customer support immediately.

A Identity verification for i'moption can be completed from the My Page section on the official website. Please note that you will need both an “identity verification document” (such as a driver’s license or My Number card) and a “proof of address document” (such as a residence certificate or utility bill). ■ Identity Verification Procedure 1.Log in to your My Page account. 2.Select [Edit Profile] from My Profile in the upper-right corner of the screen. 3.Enter your full name, date of birth, current address, and phone number. 4.Select [Submit Identity Verification Documents] from My Profile in the upper-right corner of the screen. 5.Upload the following two types of documents: ・Identity verification document ・Proof of address document

A The following four types of documents can be used for identity verification at i'moption: a driver’s license, My Number card, passport, or government-issued document. Please note that expired documents cannot be accepted. ■ Documents Accepted for Identity Verification ・Driver’s license (front and back) ・My Number card (front side only; notification cards are not accepted) ・Passport (page containing your photo) ・Government-issued document (must include your full name, date of birth, and photo)

A The following four types of documents can be used as proof of address at i'moption: utility bills, bank statements showing your current address, a copy of your residence certificate, or a separate identity verification document showing your current address that was not used as your identity verification document. Please note that all documents must have been issued within the past 3 months and must clearly show your full name and current address. ■ Documents Accepted as Proof of Address ・ Utility bill or receipt (electricity, gas, or water) ・Bank statement showing your current address ・Copy of residence certificate ・A separate identity verification document showing your current address that was not uploaded as your identity verification document (passports are not accepted)

A Changes to your registered information (address, phone number, or name) can only be requested through the inquiry form. When contacting us, please make sure to enter your registered email address in the “Email Address” field of the inquiry form. Please note that requests submitted from an email address other than your registered email address cannot be accepted. ■ How to Change Your Address or Name 1. Upload an official identification document showing your “new address” or “new name” from [Submit Identity Verification Documents] under My Profile in the upper-right corner of the screen. 2. Submit the inquiry form with the following information: * “Request for Address or Name Change” * Your registered login email address * Your User ID * The date and time you uploaded the official identification document showing your new address or new name ■ How to Change Your Phone Number Please submit the inquiry form with the following information: * “Request for Phone Number Change” * Your registered login email address * Your User ID * Your new phone number * Your previous phone number

A No, i'moption does not charge any account maintenance fees.

A After confirming receipt of the required documents, if there are no issues with the submitted documents, the verification process may be completed as soon as the same day, and normally within 3 business days. Please note that depending on our processing status, the procedure may take longer than 3 business days in some cases. In addition, if there are any issues or missing information in the submitted documents, you may be asked to resubmit them. Requests for resubmission will be sent through your My Page account or to your registered email address, so please check them regularly.

A You can reset your password through the official i'moption website. Please note that even if you contact support, we are unable to provide your password because the operating team does not have access to it. Thank you for your understanding. ■ How to Reset Your Password ・Click “Forgot your password?” on the login screen and enter your registered email address. ・A password reset email will be sent to your email address. ・Follow the instructions in the email to complete the reset procedure.

A At i'moption, daily and weekly withdrawal limits are determined based on your account level. Please note that the limits also vary depending on your account currency (JPY or USD). ■ Withdrawal Limits by Account Level (JPY Accounts) ・None: Up to ¥10,000 per day and ¥30,000 per week ・Bronze: Up to ¥40,000 per day and ¥120,000 per week ・Silver: Up to ¥100,000 per day and ¥300,000 per week ・Gold: Up to ¥200,000 per day and ¥600,000 per week ・Platinum: Up to ¥500,000 per day and ¥1,500,000 per week ■ Withdrawal Limits by Account Level (USD Accounts) ・None: Up to $100 per day and $300 per week ・Bronze: Up to $400 per day and $1,200 per week ・Silver: Up to $1,000 per day and $3,000 per week ・Gold: Up to $2,000 per day and $6,000 per week ・Platinum: Up to $5,000 per day and $15,000 per week

A Once the funds have been received by us, they will be reflected in your account balance promptly. For information regarding bank transfer processing times, please contact your financial institution directly.

A We generally process withdrawal requests within 3 business days from the date the request is received. Please note that withdrawal requests are only accepted from accounts that have completed identity verification. However, please be aware that the withdrawal process may take longer in the following situations: * Extension Due to Investigation: If we determine that additional confirmation or an investigation regarding transaction activity is necessary, the processing period may exceed 3 business days. * Time Until Funds Arrive: After we complete the withdrawal process, the time required for the funds to arrive in your account depends on the systems and processing conditions of your financial institution or payment service provider. * Delays Caused by Third Parties: Please understand that we are not responsible for delays caused by financial institutions, payment service providers, or other third parties.

A i'moption does not charge any deposit fees, so deposits can be made completely free of charge. However, please note that fees may be charged by the financial institution or payment service used when transferring funds to us.

A i'moption does not charge any withdrawal fees, so withdrawals can be made completely free of charge. However, please note that fees may be charged by the financial institution or payment service used to receive funds from us.

A At i'moption, withdrawal requests cannot be submitted from accounts that have not completed identity verification. Please first submit your identity verification documents and proof of address documents through your My Page account. If your identity verification has already been approved but you are still unable to submit a withdrawal request, please contact customer support for assistance.

A The method for confirming your registered email address depends on your KYC verification status. • Users who have not completed KYC verification Please try logging in using any email addresses that you believe may be associated with your account. You should also check the inboxes of those email addresses to see whether you have received any emails from i'moption. • Users who have completed KYC verification Please contact us and provide your full name, date of birth, and address. Once we verify your information, we will respond with the necessary assistance.

A If your withdrawal request has not yet been processed by i'moption, you can cancel it by following this path on the trading platform: Trading Platform → Top-right Menu Icon → Account → Withdrawal → Withdrawal History Tab → “Cancel Withdrawal” Please note that once i'moption has started processing the withdrawal request, it can no longer be canceled.

A At i'moption, the minimum investment amount per trade is ¥100 ($1), and the maximum investment amount is ¥200,000 ($2,000). ■ Minimum Investment Amount * Turbo Trades: ¥100 ($1) * High/Low Trades: ¥100 ($1) ■ Maximum Investment Amount * Turbo Trades: ¥10,000 ($100) * High/Low Trades: ¥200,000 ($2,000) ■ Maximum Total Amount for Simultaneous Trades * Maximum investment amount for the same asset and same expiration time: ¥500,000 ($5,000) * Maximum total amount for open positions: ¥500,000 ($5,000) - Please note that investment limits may change depending on market conditions and other factors.

A i'moption uses a variable payout system rather than a fixed payout system. Payout rates fluctuate depending on trading assets, market conditions, and other factors. Please check the trading platform for the latest payout rates.

A i'moption offers a wide range of trading assets, including currency pairs and cryptocurrencies. Please note that the available trading assets and expiration times may vary depending on the day of the week and trading hours. For the latest information, please check the trading platform directly.

A In principle, i'moption offers trading availability 24 hours a day, 365 days a year. Please note that some currency pairs may not be available for trading on weekends, while cryptocurrency assets are available for trading on Saturdays and Sundays. * Trading hours vary depending on the asset. Please check the trading platform for details. * Depending on market volatility and other market conditions affecting each asset, trading may not be available even during normal trading hours. Thank you for your understanding.

A At i'moption, you can use the early sell feature to close an open position before the expiration time. Early sell can be performed from the “Open Positions” section located at the bottom of the trading screen. For High/Low trades, early sell is available until 31 seconds before the expiration time (it cannot be used within the final 30 seconds). Early sell is not available for Turbo trades. * Please note that this feature does not guarantee execution or profits. * Depending on volatility and other market conditions, early sell may not be available. Thank you for your understanding.

A Yes, i'moption is fully accessible from smartphones. By logging in to i'moption through your smartphone browser (such as Chrome or Safari), you can trade smoothly just like on a computer. Please note that there is currently no dedicated smartphone app available.

A Currently, i'moption does not offer a dedicated smartphone app. However, both PC and smartphone users can access the platform through a web browser. If you would like to trade on your smartphone, please log in to the official website using your mobile browser and start trading from there.

A The following factors may cause discrepancies in exchange rates: * Rates are provided by multiple data sources, so slight differences may occur. * In foreign exchange trading, rates are displayed as Bid (sell price) and Ask (buy price). i'moption displays rates based on both Bid and Ask prices. * Differences in rate update timing may also result in slight variations in the third or fourth decimal place. * Delays or lag may occur depending on your device environment, internet connection, or the communication conditions of both our system and the customer’s network. Please note that when registering with i'moption, customers agree that the rates provided by our platform shall take priority. Third-party services should only be used as supplementary reference tools.

A Yes. If the purchase price and the settlement price are the same (commonly referred to as “At the Money”), your investment amount will be refunded. In such cases, it will not be treated as a losing trade.

A If you are unable to trade, please check the following: * Make sure you are logged in to i'moption. * Check whether your account has sufficient funds available. * Confirm that the market is open. (Market hours vary depending on the trading asset.) * Make sure your internet connection is stable and active. Please also note that issues may occur if your computer or browser has been running for an extended period of time. We recommend restarting your computer and clearing your browser cache (deleting browser history and cached data) as well.

A Demo trading (demo trade) is a trial version of i'moption that allows users to access all trading features using virtual funds provided by i'moption. You can start trading immediately simply by accessing the demo page, without the need for registration or account creation. If you would like to restore the balance of your demo account, please clear your browser cache and reload the page.

A Yes, i'moption sets withdrawal conditions for bonuses. Please note that the withdrawal conditions vary depending on the type of bonus. Be sure to check the details of each bonus before use.

A Requests for account closure or membership cancellation at i'moption are accepted through the inquiry form. ■ Procedure for Account Closure / Membership Cancellation 1. Withdraw the entire balance from your i'moption account. 2. After confirming that the full withdrawal has been completed, contact us through the inquiry form with the following information: * A statement requesting account closure * Your registered login email address * Your User ID 【Important Notes】 Requests for account closure cannot be accepted while there is still a remaining balance in the account. Please make sure to complete the withdrawal of all funds before contacting us.

A No, i'moption does not charge any account maintenance fees.

A Information regarding account levels is available on the User Program page. Please review the details there, and if you have any questions, feel free to contact us.

A If any of the following actions are identified, your account may be forcibly terminated or closed in accordance with our Terms of Service, regardless of whether the act was intentional or unintentional. * Trading activity deemed unnatural, including attempts to exploit rate delays or front-running against market movements * Purchase or use of automated trading tools intended to abuse or manipulate the system * Cases where deposit or withdrawal amounts are considered excessive compared to trading activity, or where credit card abuse is suspected * Submission of falsified identity verification documents, utility bills, or mailed documents, or refusal to submit required documents * Discovery of duplicate accounts or coordinated group trading * Confirmation of trading accounts opened under another person’s identity or name * Confirmation of logins to multiple trading accounts from the same IP address or a single device * Trading methods deemed unnatural and not based on predicting market price movements * Use of a third party’s credit card, including cards belonging to family members * Confirmation or suspicion of chargebacks or reversed payment transactions * Account usage deemed to be for purposes other than trading Please note that if a violation of the Terms of Service is confirmed, appropriate measures may be taken, including account suspension or closure.

A If you would like to stop receiving emails from i'moption, please contact us through the official inquiry form on the i'moption website. Please include the following information in the message body and submit your request: * “Request to Stop Marketing Emails” * The email address currently receiving marketing emails