A The entire account opening process is completed online. All you need to do is enter your personal information and verify your email address. It takes about a minute. How to open an account: 1. Click "Sign Up" on the top page, enter the required information, and click the "Open Account" button. 2. A verification email will be sent to your registered email address. Please check your inbox. 3. Click "Verify Email" in the email to complete your registration. 4. Once you make a deposit, you can start trading. [Note] Withdrawals are not available until identity verification (KYC) is completed. Please complete KYC as soon as possible after opening your account.

A Only one account is allowed per person at i'moption. [Note] If you are found to hold multiple accounts, this violates our Terms of Service and your accounts will be forcibly closed. If you have accidentally opened multiple accounts, please contact our support team immediately.

A Identity verification (KYC) can be completed from the person icon at the top right of the screen after logging in to the trading platform. There are two steps: registering your profile and submitting your documents. You will need two documents: an ID document (e.g. passport) and a proof-of-address document (e.g. utility bill). Step 1: Register your profile 1. Log in to the trading platform and click the person icon at the top right of the screen. 2. From "My Profile", select "Edit Profile". 3. Register your name, date of birth, address, and phone number. Step 2: Submit your documents 1. Click the person icon at the top right of the screen. 2. From "My Profile", select "Submit ID Documents". 3. Upload both your ID document and your proof-of-address document. [Note] Both steps are required to complete identity verification.

A The following government-issued photo ID documents are accepted. All documents must be valid (not expired). - Passport (photo page) - National ID card (front and back) - Driver's license (front and back) - Other official government-issued photo ID showing your name, date of birth, and photograph

A The following proof-of-address documents are accepted. All documents must show your name and current address. Utility bills, bank or credit card statements, and government correspondence must have been issued within the last 3 months. - Utility bill (electricity, gas, or water) - Bank or credit card statement - Official correspondence from a government authority (e.g. tax notice, residence certificate) - Tenancy agreement or mortgage statement

A Changes to your registered information (address, phone number, name) are accepted only via the contact form. Be sure to enter your registered email address in the "Email" field of the contact form. How to change your address or name: 1. Click the person icon at the top right of the screen, then select "Submit ID Documents" from "My Profile". Upload an official ID document showing your new address or new name. 2. Send the following via the contact form: - "Request to change address or name" - Your registered (login) email address - Your User ID - The date and time you uploaded the ID document How to change your phone number: Send the following via the contact form: - "Request to change phone number" - Your registered (login) email address - Your User ID - Your new phone number - Your previous phone number

A There is no account maintenance fee at i'moption.

A After we receive your documents, verification is usually completed within 3 business days - often on the same day if there are no issues. [Note] - Depending on our processing status, verification may take longer than 3 business days. Thank you for your understanding. - If there is an issue with your documents, you may be asked to resubmit them. Resubmission requests are sent to your registered email address, so please check it regularly.

A You can reset your password from "Forgot your password?" on the login screen. Please note that passwords are stored in encrypted form, and not even our staff can view your password. For this reason, we cannot tell you your password even if you contact us. How to reset your password: 1. Click "Forgot your password?" on the login screen and enter your registered email address. 2. A password reset email will be sent to you. 3. Follow the instructions in the email.

A At i'moption, daily and weekly withdrawal limits are determined based on your account level. Please note that the limits also vary depending on your account currency (JPY or USD). ■ Withdrawal Limits by Account Level (JPY Accounts) ・None: Up to ¥10,000 per day and ¥30,000 per week ・Bronze: Up to ¥40,000 per day and ¥120,000 per week ・Silver: Up to ¥100,000 per day and ¥300,000 per week ・Gold: Up to ¥200,000 per day and ¥600,000 per week ・Platinum: Up to ¥500,000 per day and ¥1,500,000 per week ■ Withdrawal Limits by Account Level (USD Accounts) ・None: Up to $100 per day and $300 per week ・Bronze: Up to $400 per day and $1,200 per week ・Silver: Up to $1,000 per day and $3,000 per week ・Gold: Up to $2,000 per day and $6,000 per week ・Platinum: Up to $5,000 per day and $15,000 per week

A Deposits are credited to your account balance promptly once we receive the funds. For how long it takes for a transfer to reach us, please contact your financial institution.

A We normally process withdrawals within 3 business days from the date we receive your withdrawal request. Note that withdrawal requests are only accepted from accounts that have completed identity verification (KYC). Please note the following: - Delays due to review: if we determine that a review or additional checks of your transactions are required, processing may take longer than 3 business days. - Time until funds arrive: after we complete the withdrawal process, the time until funds actually arrive depends on the systems and processing status of your bank or payment service provider. - Third-party delays: we are not responsible for delays in fund arrival caused by banks, payment service providers, or other third parties. Thank you for your understanding.

A i'moption does not charge any deposit fees. However, fees may apply at the bank or payment service you use to send funds to us.

A i'moption does not charge any withdrawal fees. However, fees may apply at the bank or payment service you use to receive funds from us.

A i'moption does not accept withdrawal requests from accounts that have not completed identity verification (KYC). Please submit your ID document and proof-of-address document via "My Page" first. If you have completed KYC but still cannot request a withdrawal, please contact our support team.

A The procedure depends on your identity verification (KYC) status. If KYC is NOT completed: Try logging in with any email address you may have used. Also check the inboxes of those email addresses for emails from i'moption. If KYC is completed: Contact us via the contact form with your name, date of birth, and address. We will check and reply to you.

A You can cancel a withdrawal request before i'moption starts processing it, as follows: How to cancel a withdrawal request: Trading platform → the person icon at the top right → "Account" → "Withdrawal" → "Withdrawal History" tab → "Cancel Withdrawal" [Note] Withdrawals cannot be cancelled once i'moption has started processing them. Thank you for your understanding.

A At i'moption, the minimum investment amount per trade is ¥100 ($1), and the maximum investment amount is ¥200,000 ($2,000). ■ Minimum Investment Amount * Turbo Trades: ¥100 ($1) * High/Low Trades: ¥100 ($1) ■ Maximum Investment Amount * Turbo Trades: ¥10,000 ($100) * High/Low Trades: ¥200,000 ($2,000) ■ Maximum Total Amount for Simultaneous Trades * Maximum investment amount for the same asset and same expiration time: ¥500,000 ($5,000) * Maximum total amount for open positions: ¥500,000 ($5,000) - Please note that investment limits may change depending on market conditions and other factors.

A Payout rates are not fixed; they are variable. They change depending on the instrument and market conditions, so please check the current payout rates on the trading screen.

A We offer a variety of instruments including currency pairs and cryptocurrencies. Available instruments and expiry times vary depending on the day of the week and time of day. Please check the trading screen for details.

A In principle, i'moption offers trading availability 24 hours a day, 365 days a year. Please note that some currency pairs may not be available for trading on weekends, while cryptocurrency assets are available for trading on Saturdays and Sundays. * Trading hours vary depending on the asset. Please check the trading platform for details. * Depending on market volatility and other market conditions affecting each asset, trading may not be available even during normal trading hours. Thank you for your understanding.

A At i'moption, you can use the early sell feature to close an open position before the expiration time. Early sell can be performed from the “Open Positions” section located at the bottom of the trading screen. For High/Low trades, early sell is available until 31 seconds before the expiration time (it cannot be used within the final 30 seconds). Early sell is not available for Turbo trades. * Please note that this feature does not guarantee execution or profits. * Depending on volatility and other market conditions, early sell may not be available. Thank you for your understanding.

A Yes, you can trade from your smartphone. Simply log in from your smartphone browser (Chrome, Safari, etc.) and you can trade just as you would on a PC. No app installation is required.

A We do not currently offer a dedicated i'moption smartphone app. You can trade via your browser on both PC and smartphone. To trade on your smartphone, please log in to our official website.

A Rate discrepancies may occur for the following reasons: - Rates are provided by multiple feed sources, so slight differences may occur. - In foreign exchange, rates are quoted as Bid and Ask prices; i'moption displays rates based on both. - Depending on the timing of rate updates, differences of around the fifth decimal place, or timing gaps of less than one second, may occur. - Lag may occur depending on your device and the network environment on your side or ours. Please note that when registering with i'moption, you agreed that our rates take priority. Third-party services should be used as supplementary tools only.

A If the entry price and the expiry price are the same (at-the-money), your investment amount is refunded. It does not count as a loss.

A If you cannot start trading, please check the following: - Are you logged in correctly? - Has your account been restricted or suspended? - Do you have sufficient funds in your account? - Is the market open? (Market days differ by instrument.) - Is your internet connection working? If everything above checks out, try restarting your device or clearing your browser cache.

A i'moption offers two types of demo trading: Quick Demo and the Practice account. Quick Demo No registration required — anyone can try it out right away. It's best for getting a quick feel for the platform's UI and how trading works. Practice account Available after registration, this account is designed for testing strategies and fund management as you would in live trading. Usage conditions and how virtual funds are handled differ between the two. For details, please see "What is the difference between Quick Demo and the Practice account?"

A Here are the main differences: Who can use it Quick Demo: Anyone (no registration required) Practice account: Registration required Virtual funds Quick Demo: ¥100,000 ($5,000) — cannot be reset Practice account: ¥100,000 ($5,000) — resets automatically every week Validity period Quick Demo: A one-time trial only (cannot be resumed once it ends) Practice account: 1 month Renewal / extension Quick Demo: Not available Practice account: Available — contact support to extend by 1 month [Note] - Quick Demo may end after a period of inactivity or if cookies are deleted, in which case "Demo account is inactive" is displayed. If you'd like to continue practicing, please register and use the Practice account instead. - For the Practice account, funds are automatically reset every week from your registration date, regardless of profit or loss.

A If your Practice account's validity period (1 month from registration) is about to expire or has already expired, please request an extension via the contact form. How to request an extension: Send the following via the contact form: - "Request to extend Practice account" - Your registered (login) email address - Your User ID Once submitted, we will extend your validity period by 1 month. [Note] Quick Demo (no registration required) cannot be extended or reused. If you'd like to continue practicing, please register and use the Practice account instead.

A i'moption sets withdrawal conditions for bonuses. The conditions differ depending on the type of bonus, so please check the details of the bonus you are using.

A Account closure requests are accepted via the contact form. How to close your account: 1. Withdraw your entire account balance from i'moption. 2. After the full withdrawal is complete, send the following via the contact form: - A request to close your account - Your registered (login) email address - Your User ID [Note] We cannot accept account closure requests while there is a remaining balance. Please be sure to withdraw your full balance before contacting us.

A Your account level is automatically determined by your total monthly trading volume and applied from the following month. Levels and requirements: - No level: under $3,250 per month - bonus cashback rate: none - BRONZE: $3,250 or more / 0.5% - SILVER: $13,000 or more / 0.7% - GOLD: $32,500 or more / 1.5% - PLATINUM: $65,000 or more / 2.5% - PLATINUM (3 consecutive months): $65,000 or more / 5.0% For details, please see the User Program page.

A The i'moption Partner Program lets you earn rewards based on the first deposit and trading activity of the traders you refer. You can choose between two models — CPA (fixed reward) and Revenue Share (RS / recurring reward) — to match your referral style. You can promote us via blogs, websites, social media, videos, and more. For details, please see the Partner Program page.

A There are two reward types: RS (recurring) and CPA (fixed). For details on specific rates, unit prices, and tiers (levels based on referral performance), please see the Partner Program page.

A After registering, you can get your dedicated referral link from the dashboard. Attribution uses the "last click" model — credit goes to the partner whose referral cookie was recorded last at the time of the trader's registration. You can check conversions and reward amounts in real time on your dashboard.

A The following are prohibited (if confirmed, subject to payment suspension, reward forfeiture, account suspension, and contract termination): - Self-referrals, or registrations made through your own link by family members, relatives, or acquaintances - Registrations made using multiple accounts, false information, or bots - Bidding on our brand keywords in paid search advertising - Spam email / unsolicited SMS or push notifications - Misleading or exaggerated ads guaranteeing profits or win rates - Rebate-style promotions that share part of the reward with traders - Soliciting registrations bundled with trading tools, signal services, etc. - Soliciting residents of restricted countries/regions

A Screening and verification may be carried out. Your advertising claims and referral methods must comply with our guidelines, and participation may be restricted if fraudulent or inappropriate referrals are found. We may request disclosure of your traffic sources; if you refuse without a valid reason, you may be subject to payment suspension, reward forfeiture, and contract termination.

A All taxes, social security contributions, and other public levies related to partner rewards are the partner's sole responsibility. We do not perform any tax processing, including withholding. To determine whether you need to file a tax return, please consult a qualified tax advisor or the tax authority in your country of residence.

A Registered partners automatically gain access to the sub-affiliate feature. This program lets you earn an additional 5% reward based on the rewards earned by partners you refer (your sub-affiliates). ・This 5% is paid separately by us on top; it is not deducted from your sub-affiliate's own reward. ・The 5% rate is the same regardless of your sub-affiliate's reward model (RS or CPA). ・To recruit sub-affiliates, you need a dedicated sub-affiliate link, separate from your regular partner referral link. ・This applies to two tiers only (referrals made by your sub-affiliates are not eligible). ・The same payment cycle and minimum payout that apply to regular partner rewards also apply to sub-affiliate rewards. ・If a sub-affiliate violates our terms, your reward may be reduced or forfeited depending on the nature of the violation. ・Self-referrals and registrations using duplicate accounts are prohibited (see the terms for details). ・This program applies to new registrations only and is not applied retroactively to existing referral relationships.

A If any of the following applies, your account may be suspended or forcibly closed in accordance with our Terms of Service, regardless of intent: - Unnatural trading that appears to target rate delays or front-running against market movements - Purchasing or using automated trading tools to abuse the system - Deposits/withdrawals that we deem far beyond the normal range compared to your trading volume, or credit card abuse - Submitting forged ID documents, utility bills, or mail, or refusing to submit required documents - Discovery of duplicate accounts or group trading - Opening a trading account under another person's name (impersonation) - Logins to multiple trading accounts from the same IP address or device - Trading methods judged to be unnatural and not based on predicting market price movements - Using a third party's credit card (including family members') - Suspected organized chargeback abuse - Account usage that we deem not to be for trading purposes

A Please submit the following via the contact form on the i'moption official website: - "Request to stop marketing emails" - The email address receiving the marketing emails

A We do not accept clients residing in the following countries and regions. - Israel - United States - Belgium - Turkey - Canada - Singapore - Russia - Iran - North Korea - Myanmar - Poland If you access our service from a restricted country or region, the registration form may not be displayed. Please note that this list is subject to change.

A Our support team responds in both English and Japanese. Please contact us in your preferred language via the contact form on our official website.

A What happens after your account is suspended depends on the nature and severity of the violation. - Minor violations: Any profit, bonus, and cashback from the related transactions will be voided and may need to be returned, and your account may be suspended temporarily or permanently. Even so, you may withdraw your account balance after deducting the profit generated by the related transactions (or the full balance if those transactions resulted in a loss). - Serious violations (e.g., impersonation, providing false information, intentionally opening duplicate accounts, sharing your account or letting a third party use it, or fraud): all trading profit generated since you began using our service may be confiscated, we may decline any withdrawal of your full account balance (including your deposited principal), and your account will be closed immediately. We may also request the return of any amounts already withdrawn. Whether a violation is minor or serious is determined at our reasonable discretion, based on factors such as intent, the degree of impact on us or third parties, and whether the violation is repeated.